Comments on: Support and Orders

By: Jwahar Bammi

Jwahar Bammi — Tue, 07 Apr 2009 20:06:12 +0000

What is a secure way to send ou a new CC numer for a pre-order? Do you have a secure web page for re-entry or a public key to encrpt the email with. For sure i am not emailing CC details to orders in clear text!

cheers,
(ordered in december)

By: Ugh

Ugh — Tue, 07 Apr 2009 15:42:15 +0000

I was thinking the same thing… like Onlive… or the PalmPre… I hope that none of them are vaporware. we need a DATE!

By: Brent

Brent — Mon, 06 Apr 2009 22:59:32 +0000

This is starting to feel like vaporware.

By: Eric

Eric — Mon, 06 Apr 2009 16:39:21 +0000

So… We’re back to monthly updates now? Seriously, I’d be happy with an update that said “Hey everyone! We’ve been working on problem X for the past couple weeks and it’s been giving us some problems because of Y. We hope to have it resolved in Z days/weeks/months and then move on to problem Q”. You don’t need to wait until you’ve got a specific problem resolved to tell us about it. I understand that you probably don’t want to post an update about a problem you’re having until you get it fixed, but I think that everyone enjoys feeling involved in the process (that includes knowing about the bugs that are being worked out). You also don’t need to wait until you can post a huge article about it. I do enjoy reading them, but frequent updates with only a few sentances is better than monthly updates that are long and detailed.

You’re idea of providing your customers with transparancy to the development of your product is a fantastic idea. You just need to implement it better.

By: Bill

Bill — Sat, 04 Apr 2009 14:11:23 +0000

I ordered my Fitbit last September and another in October. My wife and I are going on a cruise on April 29. Any chance of having a Fitbit before then?

By: Julian Hinz

Julian Hinz — Thu, 02 Apr 2009 13:31:52 +0000

What happened to your twitter updates?

By: Karen Tedford-Tierney

Karen Tedford-Tierney — Tue, 31 Mar 2009 18:30:07 +0000

Hi I did order a Fitbit back in November,but haven’t received any updates. Please let me know when they are shipping.

Thanks!!
Karen

By: Michael Pratt

Michael Pratt — Sat, 28 Mar 2009 13:52:34 +0000

Let me know as soon as these are ready to ship and I will order 3 of them. Thank You

By: Bill

Bill — Thu, 26 Mar 2009 03:37:10 +0000

I think it wouold be great if you guys could let us access the website and start getting used to the different features like tracking other activities etc.

By: John

John — Wed, 25 Mar 2009 15:40:55 +0000

You know I am sure that you said it some other time in the post but this got my attention. You guys got to it very quickly and email the confirmation just as fast. Thanks