Shipping

Congrats, James. Can’t wait to get mine!

Can’t wait!!! Thanks to you and the FitBit team for all your hard work!!!

Any idea of a date break on the first 10% shipment? I placed my order in March of this year.

I am so excited. I will be eagerly watching my email starting on Friday. I can’t wait to get the FitBit.

This is to exciting!!!! I cannot wait. Great job guys!

Yay! I cant wait to get mine!! Soooo excited!

My email address changed since I placed my pre-order last year. How can I update my email address?

Can’t wait!

YAHOO!

I am so excited it is finally happening!!! Congrats on your successes!!!

I second the request for who is in the first 10%…cutoff date from when you ordered. That way I can know if I should get my hopes up or not of finally getting this thing a year after I ordered it.

w00t!
good luck with final web testing & whatnot

As one of the fitbit hardware beta testers, I can say without a doubt that the fitbit is a great addition to my life.

With the fitbit along with tracking my food intake on the website, I have lost 7 lbs. The website motivates you to monitor what and how much you eat, and the fitbit motivates you to get off the couch and get moving! They work hand in hand.

I know once I get back to doing an actually workout routine, I will see more weight loss. The fitbit is allowing me to get 8 pounds closer to my prepreggo weight!

I am pleased that others will be able to enjoy what we testers have been enjoying as well as TESTING…

Definitely well worth the money, actually its worth exceeds the cost!

I am also interested in knowing who will get the units first. I am really hoping that they will be shipped out in the order in which we placed our orders. For those of us that have been waiting over a year, we’ve waited long enough. And I’d be incredibly upset if I found out someone that’s only been waiting 6 months got theirs before me. Please send us some information on this.

Awesome! Can’t wait!!

Any idea when the FitBit will be available for those who didn’t preorder?

That’s incredible news! Congratulations you guys!!!

Very excited. Good on ya.

Great to hear all the postive information from the beta testers. Presumably units have continued to be shipped to the US from the manufacturing plant for the last two months (since the first shipment at the end of July), so its a bit disappointing to hear only 10% of the preorders will be sent out in the initial shipment and it will take a full month to fulfill the rest. Crossing fingers that I’m early on that list!

To the beta testers, was there anything you wished it would do and didn’t? Any surprising features?

WANT ONE VERY BADLY! How can I order one if I missed the pre-order cut off?

Thanks!

This is great news and a boost for my personal exercise plan!

Anyone who wants to re-sell and ship to germany?

I need one, because I’m planning some stuff with the API

Congrats guys, this is awesome. The device looks amazing and I know everyone is crazy for it. I found fitbit late (only about a month ago) and it’s ridiculous just how rabidly I anticipate being able to get one. I don’t understand how some people were able to wait a year.
I know you guys are limited in your ability to ship to other countries because of local laws and testing you have to do, but does this affect shipments to US military overseas? I desperately want one and will send it to my home address and have it forwarded if need be, but I don’t actually want to have to wait the extra few weeks for that. Just curious if I have to.
Again, congratulations to you guys at fitbit and to the people receiving their fitbit.
Here’s to the next great tech.

I’m watching for that confirmation email Pre-ordered 2 for lasts years Christmas present last September. Luckily the wife was one and I the other hehehe.

I echo all the comments of the other Beta testers…very happy with the product I have been testing…Looking forward to future enhancements on the website!

Very cool - my hubby pre ordered one in october of last year as my Christmans gift - needless to say it would be wonderful if I could get last years gift this year!! Is there a way to make sure you still have us on the list (we’ve never heard a peep or email from you guys this whole long time)? His email is GDB120270@earthlink.net.

Thanks,

Hoping to be FitBiting soon (then I can get all my WLS friends to order up!)

For the testers out there…does the unit differentiate between sleeping and taking it off (say to shower or swim)? Can’t wait to try it myself, I also ordered a year ago!

Okay, really excited now!! I’ll be watching my email constantly - now I’m just worrying “OMG, I DID type in my email right, didn’t I???”! Can’t wait to get hold of one of these!!!

@James & Beta testers
Does the fitbit record steps while you are in a car or on a motorcycle (if for instance you are on bumpy roads)? If so is there a way to prevent any steps from showing that you haven’t actually taken?

How about we start bidding to get a FitBit (for those like me who are not on the Sept/Oct preorder list). Highest bid wins with the amount over the retail price donated to charity by the FitBit Team. Come on FitBit Team let’s generate a buzz now that you’re product is shipping.

Wow, this is really exciting–both that you’re about to ship and glowing feedback from the testers.

Testers (or James)–if I understand correctly, it lights up a little bit. Does that light ever show through your clothes?

@Laura, it only lights up when you press the button to check your steps, calories burned, the flower, the miles traveled

@FM, a good time to charge is when you are going to be sedentary for at least an hour, like while watching tv on couch…or perhaps while you are in the shower and preparing for bed…. I haven’t had it die on me and I have gone a good 5 days or so between charges.

@John, It was surprising how committed I became to watching my caloric intake once I they opened the website to us. Often I will check mhy fitbit and think about what I am going to eat. It definitely has stopped me from doing alot of mindless eating.

What happends if I ordered one way back when pre order was first available. Only problem is CC changed? Any advice?.

Unknown, try reading the blog post…

“The email will contain a link to a confirmation page where you’ll also be able to securely update your shipping and billing information in case it’s changed.”

Great work!!

I would like to know when is it arriving to Europe/Spain.

Are you guys going to send it internationally? When?

Thanks in advance,

and congrats!!

The new website is great — I ordered mine last April so I suspect I’l be waiting awhile longer to get my fitbit — hearing all the good news from the beta testers —it’s been worth the wait though…It would be interesting to know just how many preorders there were in total!

Very excited! Pre-ordered mine in October, so I can’t wait!

Love the comments from the beta testers. I guess I don’t understand how it knows how many miles you walked. In the past pedometers I had did it based on when I set it up what I put as my stride - and then when I tested it with a GPS or treadmill, it was always wrong.

Thanks fitbit team. You guys are great!

Anyone else feel like it is Christmas? Am checking my e-mail like a little kid looking for the shipping confirmation….thank you to the beta testers who have left super helpful comments. Just makes my anticipation even greater…can’t wait to get my very own Fitbit.

Thanks Eric and James - Congratulations on completing the final stages of production. Love the new web site…can’t wait till it is completely live.

This is the first I have heard of it, but it sounds amazing. The only question I have is how is it powered? Is it rechargeable on the station? How long does the battery last?

My pre-order date is: 10/15/2008. No email yet. Looking back at my pre-order made me laugh…. “Please note, we do not guarantee Christmas delivery.”

I tried to order one but only US States are listed for a shipping destination.

Will you be shipping to Canada?

James, we are all anxiously awaiting our e-mails, not knowing who’s going to receive an e-mail today and who won’t. Please post the cutoff date for the first 10% you are shipping!

Where can I sign up to get info regarding International sales?

My confirmation date is 9-16-2008
No email for me today! …..yet!

To @Ed…

Answering your question “Further information like “following that, orders placed prior to xx/xx/08 should be shipped by the 10/xx/09? or whatever would also be cool!” would probably be difficult for these guys since they can’t be sure of the exact number of people that are going to confirm their orders. I wouldn’t expect a high rate of cancellation from most people who preordered, but who knows ……

Hate to tell you this but I placed my order 9/13/08 and STILL have not gotten an email. I am certain I must be in the top 10% but have not heard anything yet. This is crazy……….

Ordered mine Sun Jul 5 01:55:17 PDT 2009.

Looks like I will be pretty much last!

Boo!

Looking forward to the device anyway.

I have a confirmation date of 9/10/08 which is pretty early in the month and still haven’t received an email yet. So frustrating! But exciting!

I just got my email! w00T! My original order date was 9/10/08. I’m so excited!

@ Meryl, for the sleep function, you press and hold the button to tell it you’re going to sleep. then when you wake up, you press and hold again to tell it you’re awake. i think other settings are being worked on, but that’s how it has been working currently. i’ve only a few times accidentally set it to ’sleep’ during my day, but it still counted my steps since it was quite obvious i was walking, not sleeping

@FM, it syncs every 15 minutes when you’re close to your computer with the base station plugged in. i turn my computer on in the morning after breakfast, and as soon as i log into windows, the fitbit syncs right up. it’s all wireless, you just have to be within about 15 to 20 feet of the base station with your computer on, then it will sync every 15 minutes

@JHeckathornand, the base station is where you charge the fitbit. charging takes about an hour, hour and a half, so definitely do it when you’re sitting still for a while, like watching a movie, or surfing the net, or eating dinner, etc.. i wear mine even on my bathrobe in the morning to count steps while i’m stumbling around getting breakfast, and i check my steps like crazy, but somehow that battery has held up very well, i’ve never had it die on me.

i can honestly say i have been loving the fitbit. not only does it count your calories from steps walking, it also can tell the difference between short, slow walks (like from the couch to the kitchen, or desk to break room, etc), longer walks, faster walks, and running. the website shows you how active you were, and it adjusts your calorie burn accordingly.

not only that.. it counts your sedentary caloric burn, based on your personal data from setup. so when you add in logging your food from the entire day, you get a real good idea of how much you eat vs how much you burn.

trust me, this is well worth the wait, so even if you’re not in the first 10%, just be patient. i’m definitely glad they’ve been working to make sure everything is as perfect as possible so we don’t all get buggy fitbits.

It has been a long wait since I became order # yhst-91209691582327-622 on September 10, 2008, but I just received my confirmation e-mail at 5:51 PM PST on 25 September, 2009 for shipment on September 29. Though, I had also ordered one on 11 October, 2008, I just preordered a third Fitbit.

Yippee

I ordered one on 17 Sep 2008 at 12:13, and do not have a confirmation as of yet… hopefully any minute. I don’t have all night to keep checking my email!

-Josh

Hmm. According to my notes I preordered one in July, but nowhere in my email archive can I find an order confirmation.

I wonder how I figure out if the order ever went through, or if I need to place a new one at the end of the queue?

Another vote for Canada…

Got my email last night. Woo hoo! I can’t wait to start using this.

Been a beta tester for the last few weeks and as many of the others have said… very cool device/website.

First thing that surprised me was how small it was. I knew it was small… but this thing is pretty tiny. It’s great because it can go anywhere and you don’t have to worry about having it on your belt or straight up and down.

It’s been very cool to see where the device/website was and where it is now, everytime i would have suggestions (and i had plenty… trying to make this thing great for everyone they would fix it or look into it- Looking at the progress they made in the few weeks i know everyone was waiting I can say these guys/gals have REALLY been working hard.

This is a first gen unit but i can say that the Fitbit team is actually concerned with the end user which is a big difference from the ‘competitors’. I’ve had a few other devices and when i ask about something or suggest improvements i was often met with a ‘that’s the way it is’ message. which made me feel like i was being forced to fit a device that wasn’t made with me in mind.

I saw a question about the charging, it does take about an hour… so while your sitting and watching tv or reading a book or doing HW you can put it on the base station (I usually only have to do it about once a week or so, but it depends how often your lighting this thing up to check your stats and i’m sure how active you are).

If you have any questions feel free to ask

Ordered mine on 9/13/08 and I was not one of the lucky ones to receive a email. Oh well, I thought I would have been one of the 1st 10% but guess not. Still looking forward to getting this. Congrats on getting this done, I am sure it has been a lot of long days and nights…

Ordered Mine on April 21st and have yet to receive a confirmation email this week!

I ordered mine on 9/22/08…no confirmation email yet. Boo! I can’t wait much longer!

Date Sun Sep 21 13:24:24 PDT 2008

Hope to get one soon!

Still no email! Order date of 9/13/08.

Hey any idea on the approximate time that this cool little device might appear in Australia? I’ll be buying one when it turns up for sure :). Great website too by the way even without the device it’s great for tracking everything and the food database is unreal…..but please start shipping it ‘downunder’ soon?

Ordered on 9/15/08 and still no email. I thought. I would have been one of the earlier orders but still no email….

I just read on the community site that they had a huge amount of orders between Sept 9-11 of last year and that was where the first 10% fell. They are still promising to get all preorders out by the end of October. I ordered mine Oct 3rd and am dying to get it. I have already started logging my food and activities so I get used to the website.

Love the food tracker. I am looking forward to having the fitbit to go with it!

How can I confirm that I have pre-ordered? I think I ordered either 3 or 5 and have not heard anything yet.
Thanks

James, any idea when the next group will start receiving confirmation emails?

Woohoo! Just got my confirmation email — I ordered on 13 Sept.

Ordered 9/13/08, got my email 10/1/09!! Cannot be happier!!!

Any chance the FitBit web site will have a mobile interface for PDA’s so that we can enter food log info when on the go?

I ordered mine on 9/18/2008. Still haven’t received an email, but it appears to be going in order and I’ll get an email to confirm soon.

Looking forward to getting both the email and my Fitbit!

I know I shouldn’t complian but I ordered mine 9-10 and got the email and confirmed my order and was so happy…except it says it is on backorder and hasn’t actually shipped my friend ordered hers same day and confirmed and it shipped out Tuesday, I think.

So apparently some of the people in the first 10% pre-orders are still on backorder.

I appreciate everything you guys are doing to get this thing shipped out. I want my fitbit!

Ugh! Me and my friend ordered ours on sept 10 and hers got delivered yesterday and mine is on back order!! Just frustrated, I really want mine. I know you are doing the best you can

Just got my Fitbit in the mail! GREAT job on the packaging and out of box experience guys!

Still waiting!

Just got mine in the mail today. Beautiful design, great packaging, and easy setup. Congratulations on bringing this thing to life!

I received my Fitbit and it is actually pretty great! Thank you very much! As a side note, if you use gmail and contacted the Fitbit team for support make sure it didn’t “collapse” and hide an entire response from them. ;D

So glad to hear the FitBit is finally available. I preordered mine some months ago, but don’t have a confirmation number. You did respond to my last correspondence to you changing my e-mail address. You have my Mastercard number on file, and I’ll be looking for an e-mail from you soon.

Know your really, really, busy getting these things out!! Appreciate all the effort and am anxiously awaiting mine. Can you give a quick blog update on what date you are at for the pre-orders?

What order date emails are being mailed out now? My order date is October 4, 2008.
How can new orders be filled starting Oct. 31 when approximately 13 months of back orders have not been filled. Just curious.
Is everyone at the company working on all tasks to hurry to satisfy the orders? Namely is there a lot of expediting? Is this effective?
Just thinking “out loud” and wishing I could help do the tasks more effectively since this is what I teach.

Awesome.. I am thrilled that a product I came across last year and believed in as it went thru beginning stages of development is now ON THE MARKET… HOW COOL!!!

I’m excited for all involved in the Fitbit and I can’t wait to get mine. I will be gifting it to my wonderful boyfriend, fortunately he now lives with me so I can check out this very cool product and beg him to purchase one also for me!!

Love it, I can’t wait!

Thanks guys!

@James ~

Your website for new orders says the following message:

“We are currently filling pre-orders, and will start filling new orders October 31st. We will not charge your credit card until we ship your order. ”

Does this mean you plan to have all pre-orders filled and out to customers before October 31st? I know I placed my preorder later in this game but an update would be appreciated please.

Also, can anyone tell me does the FitBit just monitor how many hours of sleep you get, or does it tell you what stage sleep too? I haven’t been able to figure this out (but I’m not very technical).

I can’t find my original e-mail from when I ordered, but it was right after the TechCrunch announcement. I haven’t gotten a confirmation e-mail either. Should I just go ahead and RE-order?

Also: signed up and LOVE the food/weight tracking. Just a random idea: how about a customizable widget that people can embed in their blog, Facebook, etc. to show average steps per day/week or weight loss or sleep stats or whatever?

Received mine on Oct 15, ordered on Spet 18, 2008. I must say, very slick product. Design is excellent, setup was a breeze and it works like a charm. Even the packaging was nice. Hats off to you guys, you can tell they put alot of work into the details and the time it took was worth the wait. A couple people asked what I was playing with while I was at a gathering last night and when I showed them what is was and how it worked, they were very interested. Congrats, you guys have a winner on your hands.

I ordered 9/15/08 and just received mine in the mail yesterday. The confirmation email was sent Wednesday of last week. Hope this helps!

I just saw this on Wired and was so excited!

I’m a climber / office worker, so I instantly started wondering how I’d stack up.

Unfortunately, my only desktop is a linux machine, so I was wondering if anyone had a chance to test this with WINE / Crossover?

Thanks!

they aren’t out of september yet. people on the forum with 9/15/08 order dates are just reporting confirmation messages. anyone can join go to http://www.fitbit.com. no official updates yet on what % of the total this represents but ‘a lot’ of the orders were right after the techcrunch I guess so maybe once we hit some oct 08 dates we’ll see some rapid progress…

I ordered 2 in Aug/Sept 2008 (for queue reference) the both showed up on Sat Oct 17th.

Count me in for beta testing the firmware tool.

Don’t you hate it when things don’t go exactly as planned….well that’s life. I’m getting so anxious to get mine. I have no idea when I placed my order. Thanks for the updates. I’d love to beta test.

Looks like my April 2009 order will arrive just in time for Christmas.

The fitbit looks really neat. I would love one but all of my computers run Linux. Any chance for a Linux client?

Thanks!