02/12/2013 by | 64 Comments
We’re excited to announce that wireless syncing with Android has arrived! Our free Fitbit App for Android now syncs your Fitbit One and Zip stats directly to the Samsung Galaxy SIII and Note II. With our app, you can sync your stats wirelessly (beta) and see how you are tracking against your daily goals, with friends, and against historic averages. You can download the app from Google Play today!
We know how important it is for our customers to get real-time access to their stats. Those who’ve been able to take advantage of wireless background syncing already have been telling us how they’ve worked to get their extra steps in after receiving notifications that they’re close to their goal, or how they find motivation from the instant feedback right on their Dashboard. We are very excited to bring this feature to our Android users!
We began working on the wireless sync for Android and iOS at around the same time. It took us much longer to get this working on Android phones than it did with iOS, and we appreciate our Android users’ patience in the meantime. We know many of you may be curious about the development of this feature, and we’d like to share some insight into some of the challenges we’ve encountered and what they’ve taught us in the process.
- Currently, the Android OS does not provide apps with access to the Bluetooth 4.0 chips in newer phones. To work around this, some phones instead have custom software that provides access to Bluetooth 4.0. Since this software is different for each phone, our team has worked on developing a solution for each phone independently.
- Fitbit is among the first to try and use the Bluetooth 4.0 in Android phones, and part of being the first means we got to help find and document any problems with the software. We also spent quite a bit of time piecing together how the software works, since it previously hadn’t been well-documented. For many of the problems we encountered, we were able to create our own work-arounds. For others, we coordinated with phone manufacturers and carriers to get more permanent fixes in place.
- For phones we have yet to introduce syncing capabilities with, we’re working with phone manufacturers to see which phones will allow our app to work with their Bluetooth 4.0 capabilities. This process involves us individually checking each model of phone. There may be better support for third-party apps to access Bluetooth in the future, and once this is available we will be able to easily support all phones with this update.
We’ve been working hard to improve the wireless sync experience, but the feature is still in beta. Syncing your stats will typically take about 30 seconds. In some cases, especially where there are issues with network connection, it may take longer. We’re working hard to provide the best user experience possible, so improved syncing speed is just one thing you can look forward to seeing in future updates of our Android app.
Fitbit is dedicated to making connected devices that fit seamlessly into your everyday life, and we fully believe that incorporating Android phones in all of our future efforts is a huge part of that. We truly appreciate our Android users’ patience as we continue to work on supporting additional mobile devices. We’re closely collaborating with phone carriers and handset manufacturers to try to support more phones. There’s a number of phones we’re actively working on, but we don’t yet have an ETA on when we might be able to release updates to include them. For now, you can see a list of all of the supported devices here. If your device is not on that list, we encourage you to contact your phone carrier to ask that they work to build out further Bluetooth support. Your feedback could help us speed this process along!
Happy syncing and logging — wherever you go!
–The Fitbit team