Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh

Whether you scored a new Fitbit product and want to give your old one away or are the person on the receiving end of a used Fitbit device, congrats! You’re about to upgrade your health-tracking experience.

There’s a lot of information available to help you hit the ground running; but before you start racking up achievement badges with your new (or new-to-you) device, there are a few things you should know.

Below, the simple steps you should take to make the transition seamless.

If You’re Gifting a Used Fitbit Device

  1. Manually sync your used Fitbit device to your account to capture your most recent data.
  2. Erase your Fitbit device to delete all app and personal data. (Note: Erasing the device  is different from restarting it, which doesn’t delete data.) If your device doesn’t have an option to erase it, move on to step 3. All of your data will be cleared when the device is connected to a new account. (Find out more here.)
  3. Remove the device from your Fitbit account.
  4. Tell your phone to “forget” your device, removing the connection between the phone and the Fitbit device.
    1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
    2. Find an option to forget the device.
  5. Set up your new Fitbit device by adding it to your existing Fitbit account.

If You Received a Used Fitbit Device

  1. If you already have a Fitbit account, follow these instructions.
  2. If the gifted device is your first Fitbit product, you’ll need to set it up with the Fitbit app. The Fitbit app is compatible with most popular phones and tablets. To verify that your phone or tablet is compatible with the Fitbit app, go to Learn more about setting up your device here.

That’s it! You should be ready to track. If any other issues arise, don’t hesitate to contact Customer Support.

0 Comments   Join the Conversation

If you have questions about a Fitbit tracker, product availability, or the status of your order, contact our Support Team or search the Fitbit Community for answers.

Please note: Comments are moderated and may not appear immediately after submission.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.